Frequently Asked Questions

At New Moon Cleaning Solutions, we believe a clean space should feel safe, refreshing, and uplifting. That’s why we use toxic-free, pet-safe cleaning products and take a holistic approach to every home and business we care for. Below are answers to some of the questions we get most often—if you don’t see what you’re looking for, feel free to reach out!

What areas do you service?

We proudly serve Cleveland, Ohio, and surrounding communities. If you’re not sure if we cover your area, reach out and we’ll be happy to confirm.

Do you bring your own cleaning supplies and equipment?

Yes! We bring all the supplies and equipment needed for your clean. We use eco-friendly, toxic-free, and pet-safe products that are safe for children, pets, and the environment.

Are your cleaning products safe for pets?

Absolutely! All of our cleaning supplies are pet-friendly and non-toxic. You can relax knowing your furry friends are safe while we clean.

Can I request specific cleaning tasks?

Yes! While we offer standard packages for residential, commercial, Airbnb, and move-in/move-out cleaning, we can also tailor a plan to meet your unique needs.

Do you take a holistic approach to cleaning?

Yes! We believe a clean space is more than just surfaces—it’s about creating balance, comfort, and positive energy in your home or workplace.

Do I need to be home during the cleaning?

That’s up to you. Many clients provide access and return to a freshly cleaned space, while others stay home during service. We’re flexible.

How do I request an estimate?

Simply visit our Request an Estimate and fill out the quick form. We’ll get back to you with a personalized quote based on your space and cleaning needs.

Are you insured?

Yes, we are fully insured for your peace of mind.

How often can I schedule cleaning?

We offer one-time deep cleans, weekly, bi-weekly, and monthly services. Airbnb and rental clients often schedule cleanings in between guest check-ins.

What payment methods do you accept?

We accept most major forms of payment, including debit/credit cards, electronic payments, and cash.

What if I’m not satisfied with the cleaning?

Your satisfaction is our priority. If something isn’t right, let us know within 24 hours and we’ll make it right.

How far in advance should I book?

We recommend booking at least a week in advance, but we do our best to accommodate urgent requests when possible.

Do you offer cleaning between Airbnb guest stays?

Yes! We specialize in quick, thorough turnovers that ensure your Airbnb is spotless and guest-ready every time. We can work with your check-in and check-out schedule to keep things seamless.

Can you handle deep cleaning for move-in or move-out?

Absolutely. We provide comprehensive move-in/move-out cleaning that tackles every corner, ensuring the space is fresh, sanitized, and ready for new occupants.

Do you provide extra services like laundry or fridge cleaning?

Yes! We can include additional tasks such as laundry, fridge cleaning, oven cleaning, and more, depending on your needs. Just let us know when requesting your estimate.

Can you coordinate cleaning for multiple rental properties?

Yes, we can manage cleaning schedules for multiple properties. We offer consistent, reliable service so all your rentals are guest-ready and maintained to a high standard.

How fast can you respond to last-minute Airbnb cleaning requests?

We do our best to accommodate urgent requests whenever possible. Contact us directly, and we’ll let you know our earliest availability.